How can we help?
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Contact
877-849-5327
Sellers: help@ticketleap.com
Ticket Buyers: tickets@ticketleap.com -
Business Hours
Mon - Fri
9am to 5pm EST
(& after hours support for urgent issues)
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Attending an Event
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Creating Events
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Managing Your Account
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Marketing Your Event
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Day of Event
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Payment and Fees
Attending an Event
Refunds, Exchanges and Payment
Purchasing and Printing Tickets
- I lost or never received my tickets. How do I retrieve them?
- How do I print my tickets?
- What does "The capture context could not be found. Please request another before trying again" mean?
- How do I access the link for the virtual event I purchased?
- I use Paypal to sell tickets, but my buyers aren't receiving tickets
- I purchased my tickets with PayPal, but I haven't received my tickets
Managing Tickets and Your Buyer Account
Ticketleap Website
Creating Events
Creating an Event
- Welcome to Ticketleap! How can we help?
- Creating a Timed Ticketing Event
- How do I create a virtual or online event?
- How do I edit or add a URL for my virtual or online event?
- How do I edit an event date?
- How do I edit my ticket types?
Event Page Appearance
- How can I hide the end date and time for my event?
- What does event registration and ticket purchasing look like?
- How do I update my refund policy?
- How do I edit the appearance of my event page (Hero image and accent colors)?
- How do I use the event page Inline Editor?
- How do I manage my media galleries?
Reserved Seating
Refunds, Exchanges, Policies and Ticket Buyer Help
- How do I refund a ticket order?
- Can I customize the confirmation email that buyers receive?
- How do I complete an exchange?
- Why does my event say "sold out" when I have inventory left?
- How can I resend tickets to a ticket buyer?
- How do I edit a ticket buyer's email address?
Stopping An Event
Reports
Tracking and Analytics
Ticketleap API
Managing Your Account
Account Basics
- How do I connect my Ticketleap account to my Zapier account?
- I have a feature request
- How do I create a seller account and start selling tickets?
- Can I change the name or subdomain of my organization?
- I can't login to Ticketleap! I lost my password.
- How can I add my name to my Ticketleap account?
Adding and Managing Users
Marketing Your Event
Day of Event
Checking In Event Goers
Selling Tickets Onsite
- How do I process a cash or check order?
- How do I use the Ticketleap Box Office?
- Which merchant accounts work with iOS?
- How do I sell tickets on-site using an iPad or an iPhone?
- What types of payment are accepted for onsite sales?
- What's the difference between Card Not Present (CNP) and Card Present (CP)? Why does it matter?
Ticketleap Mobile App
Ticket Specifics
Payment and Fees
Ticketing and Processing Fees
Getting Paid for Your Event
- How do I receive payment from my event?
- Why Are You Requesting My Tax Information?
- Ticketleap FastPay
- Why should I use Ticketleap Payments?
- Ticketleap Payments Details
- How do I set up direct deposit?
