How can we help?
Mon - Fri
9am to 5pm EST
(& after hours support for urgent issues)
Attending an Event
Managing Your Account
Marketing Your Event
Day of Event
Payment and Fees
- I lost or never received my tickets. How do I retrieve them?
- How do I print my tickets?
- What does "The capture context could not be found. Please request another before trying again" mean?
- How do I access the link for the virtual event I purchased?
- I use Paypal to sell tickets, but my buyers aren't receiving tickets
- I purchased my tickets with PayPal, but I haven't received my tickets
- Welcome to Ticketleap! How can we help?
- Creating a Timed Ticketing Event
- How do I create a virtual or online event?
- How do I edit or add a URL for my virtual or online event?
- How do I edit an event date?
- How do I edit my ticket types?
- How can I hide the end date and time for my event?
- What does event registration and ticket purchasing look like?
- How do I update my refund policy?
- How do I edit the appearance of my event page (Hero image and accent colors)?
- How do I use the event page Inline Editor?
- How do I manage my media galleries?
- How do I refund a ticket order?
- Can I customize the confirmation email that buyers receive?
- How do I complete an exchange?
- Why does my event say "sold out" when I have inventory left?
- How can I resend tickets to a ticket buyer?
- How do I edit a ticket buyer's email address?
- How do I connect my Ticketleap account to my Zapier account?
- I have a feature request
- How do I create a seller account and start selling tickets?
- Can I change the name or subdomain of my organization?
- I can't login to Ticketleap! I lost my password.
- How can I add my name to my Ticketleap account?
- How do I process a cash or check order?
- How do I use the Ticketleap Box Office?
- Which merchant accounts work with iOS?
- How do I sell tickets on-site using an iPad or an iPhone?
- What types of payment are accepted for onsite sales?
- What's the difference between Card Not Present (CNP) and Card Present (CP)? Why does it matter?
- How do I receive payment from my event?
- Why Are You Requesting My Tax Information?
- How do I set up to get paid via a Check?
- Ticketleap FastPay
- Why should I use Ticketleap Payments?
- Ticketleap Payments Details