So, how can we help?
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Contact
877-849-5327
help@ticketleap.com -
Business Hours
Mon - Fri
9am to 5pm EST
(& after hours support for urgent issues) -
HQ
2401 Walnut St. Suite 602
Philadelphia, PA, 19103
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Attending an Event
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Creating and Managing Events
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Managing Your Account
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Marketing Your Event
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Day of Event
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Payment and Fees
Attending an Event
Refunds, Exchanges and Payment
- Can I get a refund or exchange my ticket?
- I have a question about the event I'm going to. How do I get in touch?
- Why is there a charge from Ticketleap on my credit card?
- I see a duplicate charge from Ticketleap on my credit card. What's up with that?
- I can't send an email to the event organizer
- Credit Card Refund Policy
Purchasing and Printing Tickets
- I lost or never received my tickets. How do I retrieve them?
- How do I print my tickets?
- I purchased my tickets with PayPal, but I haven't received my tickets
- How do I choose seats for an event?
- How do I purchase accessible seats?
- Why am I receiving a message that my addresses do not "match?"
Managing Tickets and Your Buyer Account
Ticketleap Website
Creating and Managing Events
Creating an Event
- How do I edit an event date?
- Welcome to Ticketleap! How can we help?
- How do I edit my ticket types?
- How do I add a new ticket type for multiple performances?
- How do I set up early bird tickets?
- How do I get names to print on tickets?
Event Page Appearance
- What does event registration and ticket purchasing look like?
- How do I update my refund policy?
- How do I edit the appearance of my event page (Hero image and accent colors)?
- How does my social feed work?
- How do I use the event page Inline Editor?
- How do I manage my media galleries?
Reserved Seating
Refunds, Exchanges, Policies and Ticket Buyer Help
Stopping An Event
Reports
Tracking and Analytics
Ticketleap API
Managing Your Account
Account Basics
- How do I connect my Ticketleap account to my Zapier account?
- I have a feature request
- How do I create a seller account and start selling tickets?
- How does the Ticketleap referral program work?
- Can I change the name or subdomain of my organization?
- I can't login to Ticketleap! I lost my password.
Adding and Managing Users
Marketing Your Event
Day of Event
Checking In Event Goers
- What are the different ways I can check-in attendees?
- How do I download my attendee lists?
- How do I check-in an attendee on my laptop?
- How do I check-in patrons with an iPhone or iPod Touch?
- How do I check-in patrons with an iPad?
- What version of Android OS is needed for check-in?
Selling Tickets Onsite
- How do I use the Ticketleap Box Office?
- Which merchant accounts work with iOS?
- How do I sell tickets with an iPhone or iPod Touch?
- How do I sell tickets on-site using an iPad?
- What types of payment are accepted for onsite sales?
- What cash drawer system can be used with the Ticketleap iOS app?
Ticketleap Mobile App
Ticket Specifics
Payment and Fees
Ticketing and Processing Fees
Getting Paid for Your Event
- How do I receive payment from my event?
- Ticketleap FastPay
- Why should I use Ticketleap Payments?
- Ticketleap Payments Details
- How do I switch to Ticketleap Payments?
- How do I set up direct deposit?
Accepting Payment from Event Goers
- How do I accept payments in currencies other than USD?
- How do I hide credit cards that my organization does not accept?
- How does Ticketleap handle PayPal eChecks?
- PayPal is requiring that my buyers have PayPal accounts. How can I accept credit cards with PayPal?
- My customers are seeing a message that says "Encrypted Website Payments Only." What's that?
- What is the Instant Payment Review (IPR) functionality within PayPal?
