How can we help?
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Contact
877-849-5327
help@ticketleap.com -
Business Hours
Mon - Fri
9am to 5pm EST
(& after hours support for urgent issues)
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Attending an Event
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Creating Events
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Managing Your Account
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Marketing Your Event
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Day of Event
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Payment and Fees
Attending an Event
Refunds, Exchanges and Payment
Purchasing and Printing Tickets
- I lost or never received my tickets. How do I retrieve them?
- How do I print my tickets?
- What does "The capture context could not be found. Please request another before trying again" mean?
- How do I access the link for the virtual event I purchased?
- I use Paypal to sell tickets, but my buyers aren't receiving tickets
- I purchased my tickets with PayPal, but I haven't received my tickets
Managing Tickets and Your Buyer Account
Ticketleap Website
Creating Events
Creating an Event
- Welcome to Ticketleap! How can we help?
- Creating a Timed Ticketing Event
- How do I create a virtual or online event?
- How do I edit or add a URL for my virtual or online event?
- How do I edit an event date?
- How do I edit my ticket types?
Event Page Appearance
- How can I hide the end date and time for my event?
- What does event registration and ticket purchasing look like?
- How do I update my refund policy?
- How do I edit the appearance of my event page (Hero image and accent colors)?
- How do I use the event page Inline Editor?
- How do I manage my media galleries?
Reserved Seating
Refunds, Exchanges, Policies and Ticket Buyer Help
- How do I refund a ticket order?
- Can I customize the confirmation email that buyers receive?
- How do I complete an exchange?
- Why does my event say "sold out" when I have inventory left?
- How can I resend tickets to a ticket buyer?
- How do I edit a ticket buyer's email address?
Stopping An Event
Reports
Tracking and Analytics
Ticketleap API
Managing Your Account
Account Basics
- How do I connect my Ticketleap account to my Zapier account?
- I have a feature request
- How do I create a seller account and start selling tickets?
- Can I change the name or subdomain of my organization?
- I can't login to Ticketleap! I lost my password.
- How can I add my name to my Ticketleap account?
Adding and Managing Users
Marketing Your Event
Day of Event
Checking In Event Goers
Selling Tickets Onsite
- How do I process a cash or check order?
- How do I use the Ticketleap Box Office?
- Which merchant accounts work with iOS?
- How do I sell tickets with an iPhone, iPad or iPod Touch?
- How do I sell tickets on-site using an iPad?
- What types of payment are accepted for onsite sales?
Ticketleap Mobile App
Ticket Specifics
Payment and Fees
Ticketing and Processing Fees
Getting Paid for Your Event
- How do I receive payment from my event?
- Why Are You Requesting My Tax Information?
- How do I set up to get paid via a Check?
- Ticketleap FastPay
- Why should I use Ticketleap Payments?
- Ticketleap Payments Details
