So, how can we help?
Mon - Fri
9am to 5pm EST
(& after hours support for urgent issues)
2401 Walnut St. Suite 602
Philadelphia, PA, 19103
Attending an Event
Creating and Managing Events
Managing Your Account
Marketing Your Event
Day of Event
Payment and Fees
- Can I get a refund or exchange my ticket?
- I have a question about the event I'm going to. How do I get in touch?
- Why is there a charge from Ticketleap on my credit card?
- I see a duplicate charge from Ticketleap on my credit card. What's up with that?
- I can't send an email to the event organizer
- Credit Card Refund Policy
- I lost or never received my tickets. How do I retrieve them?
- How do I print my tickets?
- I purchased my tickets with PayPal, but I haven't received my tickets
- How do I choose seats for an event?
- How do I purchase accessible seats?
- Why am I receiving a message that my addresses do not "match?"
- How do I edit an event date?
- Welcome to Ticketleap! How can we help?
- How do I edit my ticket types?
- How do I add a new ticket type for multiple performances?
- How do I set up early bird tickets?
- How do I get names to print on tickets?
- What does event registration and ticket purchasing look like?
- How do I update my refund policy?
- How do I edit the appearance of my event page (Hero image and accent colors)?
- How does my social feed work?
- How do I use the event page Inline Editor?
- How do I manage my media galleries?
- How do I connect my Ticketleap account to my Zapier account?
- I have a feature request
- How do I create a seller account and start selling tickets?
- How does the Ticketleap referral program work?
- Can I change the name or subdomain of my organization?
- I can't login to Ticketleap! I lost my password.
- What are the different ways I can check-in attendees?
- How do I download my attendee lists?
- How do I check-in an attendee on my laptop?
- How do I check-in patrons with an iPhone or iPod Touch?
- How do I check-in patrons with an iPad?
- What version of Android OS is needed for check-in?
- How do I use the Ticketleap Box Office?
- Which merchant accounts work with iOS?
- How do I sell tickets with an iPhone or iPod Touch?
- How do I sell tickets on-site using an iPad?
- What types of payment are accepted for onsite sales?
- What cash drawer system can be used with the Ticketleap iOS app?
- How do I receive payment from my event?
- Ticketleap FastPay
- Why should I use Ticketleap Payments?
- Ticketleap Payments Details
- How do I switch to Ticketleap Payments?
- How do I set up direct deposit?
- How do I accept payments in currencies other than USD?
- How do I hide credit cards that my organization does not accept?
- How does Ticketleap handle PayPal eChecks?
- PayPal is requiring that my buyers have PayPal accounts. How can I accept credit cards with PayPal?
- My customers are seeing a message that says "Encrypted Website Payments Only." What's that?
- What is the Instant Payment Review (IPR) functionality within PayPal?