If you need to hold seats for your event, for comped tickets, special seating requests etc., you can certainly do so. The most important thing to know about holding seats is to hold seats at the EVENT LEVEL and NOT the venue level. While sometimes it is neccessary to hold seats at the venue level please keep in mind this cannot be undone once you start selling tickets.
Hold Seats at the Event Level
To hold seats first go to the Events tab from your dashboard and then click Manage for your event.
Next, go to the Held Seats tab. Select the section/table within which you need to hold seats. Then select the seat and change the availability to Box Office Only or Unavailable. Include a reason for better tracking.
Hold Seats at the Venue Level - this is permanent
Only hold seats at the venue level if you plan to never sell these seats (i.e. totally obstructed view). If you make a seat unavailable from the venue level, once you start selling tickets you will not be able to make this seat available.
If you do need to make seats unavailable from the venue level go to Tools and then Seating Charts. Then select the section and click Edit. Next click the individual seat within the section and change the availability.