First, for most events through Ticketleap, you don’t need to print your ticket. Ticketleap is designed to work beautifully on mobile devices. You can pull up your ticket on Apple Wallet or through your email on your smartphone. This means no wasted paper or ink on a printed ticket. If you don't have a printer or a smartphone you should contact the event organizer and ask them what you should bring to check-in.
If the event organization requires a printed ticket or you don’t have a smartphone, you can still print your Ticketleap ticket.
Looking for a refund? You'll need to contact the event organizer.
I can’t find the link to download my tickets
I can’t find my downloaded tickets on my computer
I can’t open the file on my computer
I have my tickets open on my computer, but I can’t print
Find the confirmation email from Ticketleap to download your tickets. To find the email search for "Your Ticket" or "Ticketleap Orders" in the inbox of the email address you used to purchase your ticket. Also take a look in your spam folder, it’s possible it ended up there. If you lost or never received your tickets you can have them re-sent to you. Once in the confirmation email, scroll down and click “Download Tickets.” You should see your downloaded ticket at the bottom of your browser.
When you click “Download Tickets” from the confirmation email a window may pop up asking you where you would like to save the file (your tickets). We suggest saving the file where you can easily locate it, like your Desktop. You can download your tickets as many times as you like so don’t fret if you made a mistake the first time. Once you find the file on your Desktop double click on it to open the PDF. From there you can print your tickets.
If you’re still having trouble finding your downloaded file you can search for it within the Internet browser you are using. Follow the directions below for your Internet browser. Remember the filename is the event name followed by (dot)PDF.
Chrome - click the Customize and Control menu (icon with three horizontal lines) in the upper right corner of the browser, then click Downloads. This will open a list of everything recently downloaded from this browser.
Safari - Click View at the top of the screen and then Show Downloads. This will open a list of everything recently downloaded from this browser.
Internet Explorer - Click Tools (the wheel) in the top right corner of the browser, then click View Downloads. This will open a list of everything recently downloaded from this browser.
Firefox- in the top right corner of the browser click on the Downloads button, the button with an arrow pointing down. This will open a list of everything recently downloaded from this browser.
If you have found your tickets but can’t open the file it may be because you need a program like Adobe Reader installed on your computer because Ticketleap tickets are a PDF file. Once you open the file, it’s time to print!
A few quick troubleshoots:
- Make sure the printer is on and has paper and ink.
- Make sure the printer you wish to print to is installed and connected to your computer.
- If you are using Adobe Reader, make sure you have the latest version installed on your computer.
Printing on a Mac
At the top of your screen, hover over File and then press Print. Select the printer you have set up on your computer and press Print.
Printing on a PC
First click Print. Then select the printer you'd like to print your ticket to. Then press Print.
You can print your tickets as many time as you need to, so no worries if you lose your first copy!
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