PayPal FAQs

When choosing to use PayPal as your merchant account provider, PayPal will be processing orders on their site. However, before connecting your PayPal there is some important information you should know.

Setting up PayPal's AutoPay: When selecting PayPal as your merchant your transactions are all processed through PayPal and into your PayPal account. Please note that PayPal may not immediately make the funds available to you. If you'd like to inquire about when PayPal will make your funds available to you, you'll need to contact PayPal.

Before your PayPal account can be connected with Ticketleap, you need to make sure that your PayPal account is verified within PayPal and that your email address is confirmed. You need to type the email address you use with PayPal into Ticketleap EXACTLY as it's registered with PayPal. The field is case sensitive. If either of these things are done incorrectly, you will receive an error message when connecting your PayPal.

To check on the status of your email confirmation, look at the notifications area of your PayPal account. If you see a message that says Confirm email, please click the link and follow the instructions from PayPal.

Credit Card Processing Fees: There is not credit card fee from Ticketleap, but PayPal does have its own processing fees. Those processing fees cannot be passed on to the buyer. You will be responsible for paying those fees.  Please contact PayPal directly to learn what those fees are.

Ticketleap's Ticket Fees:

  • If you set your fees to be paid by the buyer: Fees are tacked onto the buyer's purchase, and go directly to your PayPal account along with your ticket revenue. Once a week, usually on Tuesdays, we invoice your account for the amount of fees owed to us for ticket sales from the previous week, usually the previous Tuesday to end of day Monday. For example, if your ticket's face value is $20, the buyer pays $21.40 (as a $1.40 ticket fee is added to the purchase price), and $21.40 will go into your PayPal account. When we bill your PayPal account via Autopay it would be billed for the $1.40 fee.

  • If you set your fees to be paid by me (the ticket seller): We will invoice your PayPal account via Autopay, usually every Tuesday, for fees owed to us for ticket sales from the previous week (usually the previous Tuesday to end of day, Monday). If your ticket's face value is $20, the buyer pays $20 (as you're paying the $1.40 ticket fee), and $20 will enter your PayPal account. When we bill your PayPal account we then invoice you for $1.40, which can be deducted from your PayPal account.

Payment Review:  PayPal can put transactions into a pending status for them to manually review, usually for risk or fraud reasons.  This will happen at check out and PayPal will charge the card or account in question to hold funds.  Unfortunately, our system will time out through our integration because there is NO confirmation sent to us when payment review happens. Similarly this can also arise if a ticket buyer takes too long to check out while on PayPal's site.

This means the buyer will be charged but tickets will not generate on Ticketleap. When this happens you'll want to send the buyer comp tickets within Ticketleap so they have tickets to scan at the event and they are accounted for in your inventory.

Refunds: Refunds will need to be initiated within Ticketleap but you will have to finalize the refund within PayPal. Ticketleap ticketing fees cannot be refunded back to your PayPal account.  The fees will be applied as a credit to future ticket sales.

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