What is a Chargeback and how does Ticketleap have my back?

Disputes and chargebacks can be one of the most frustrating parts of doing business online.

Chargebacks occur when a credit card holder disputes a transaction. Common reasons for chargebacks include:

  • Stolen credit card information
  • Unrecognized charge (very common for ticketed events)
  • Unsatisfied with the event
  • Unable to request a refund

When a card holder requests a chargeback, the credit card company will deduct the transaction from the merchant. The merchant can dispute the chargeback by providing evidence that both the transaction and the event happened.  

At Ticketleap, we do our best to fight ALL disputes and chargebacks on your behalf (if you are using Ticketleap Payments). We employ several systems and devote substantial resources towards fraud detection. We cover all of the additional fees incurred so you can keep as much of your online ticket sales as possible.

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