With Ticketleap FastPay you receive funds from ticket sales before your event.
If approved, you will receive payment once a week leading up to your event. To get started, please create a Ticketleap account and your first event, then apply for FastPay. Applying includes providing Ticketleap with information about your event and organization. Also be sure you have set up your payment processor as Ticketleap Payments.
Will I get approved? We can't answer this until you apply for FastPay as several factors go into your approval, like the kind of event you are hosting, your estimated ticket revenue and several others. Filling out the application gives our team a chance to review your event and determine if we're able to offer you advance payments. If you do not fill out the application in full, you will likely not be approved. Please note, we are currently not offering FastPay for class reunion events.
When will I know if I've been approved? A Ticketleap team member will get back to you within 5-10 business days informing you if you have been approved for FastPay. Due to this, if you are applying within 2 weeks of your event date you may not be approved and paid before your event.
How often do payments go out? Ticketleap sends payments out weekly, at the end of the day on Monday, for ticket sales from the previous Sunday through Saturday.
What’s the limit? Ticketleap Fast Pay limit is $20,000 USD per event before the event occurs. If you need an increase, please email us at email@example.com
Where is this offered? Fast Pay is used with Ticketleap Payments, which is available in The United States and Canada.
Where does the money go? Ticketleap sends out money to the same account you have set up on your organization under the payment processing tab.
Does Ticketleap send the total in ticket sales minus fees, or does some of my money get held back? We give you the percentage of ticket sales for which you've been approved, minus the ticketing fees.
Are there any additional fees? There is no additional fee to set up Fast Pay.
How do I issue refunds if I'm on FastPay? if you have been approved for Fastpay, you will need to reach out to our Support Team to issue any refunds. Please email us at firstname.lastname@example.org and we will issue the refund within 24 hours or on our next business day.
What happens when tickets that I've already been paid for are refunded? Any money we need to recoup from a refunded ticket will be invoiced to be paid back to Ticketleap before being refunded or deducted from the END OF EVENT payment.
Do I receive a Fast Pay the week of my event? The way our payment structure is set up, you will NOT receive a Fast Pay payment the week of your event. That revenue will be included with the End of Event payment, which is paid out 3-6 business days after the event. If you have direct deposit set up, you'll have the funds within that 3-6 business day range. If a check is being mailed, please allow for standard USPS mail delivery time.
What happens if my event gets cancelled? If you need to cancel your event, please reach out to us prior to issuing ANY refunds to ticket buyers (email@example.com or 877.849.5327). We need to recoup the funds that we paid out in order to process refunds. We try to make this process as smooth as possible by issuing an electronic invoice which can be paid online with a credit card or PayPal. Once we receive the funds back, we will then issue a bulk refund to your patrons.
Please note, Ticketleap reserves the right to remove FastPay from any organization at any point in time.
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