To request a refund you will need to contact the event organizer directly. Because Ticketleap is the ticketing system, not the event organizer, Ticketleap cannot refund or exchange tickets on behalf of the event organizer.
You can contact the event organizer at any time by clicking Email Us at the bottom of your Order Confirmation page.
If you have already left the Order Confirmation page, you can access it from your Order Confirmation Email that you should have received after completing your ticket order.
Additionally, you can contact the event organizer through their Ticketleap event page. Go to the About tab and scroll to the bottom of the page. Then click the Email Us button.