Please note, this article is only intended for event organizers/ticket sellers that are cancelling their event. If you are a ticket buyer and you are looking for a refund for your order please go here.
Second: please contact our Customer Success team at firstname.lastname@example.org. We will help you communicate the changes to your patrons effectively and process the necessary refunds.
The following is really important:
Please do not issue any refunds for a canceled event until you have contacted Ticketleap.
We want to make this process as smooth for your event organization as possible!
If you haven't processed any tickets to your event yet and would like to delete it you may do so by following these instructions. Please note though you can only delete an event if you never processed a ticket for the event.