Please note, this article is only intended for event organizers/ticket sellers that are cancelling their event. If you are a ticket buyer and you are looking for a refund for your order please go here.
First thing's first: stop ticket sales for your event and notify attendees that the event has been canceled. The best way to do this is through an email blast.
Second: please contact our Customer Success team. You can call us at 877-849-5327 or email us at help@ticketleap.com. We will help you communicate the changes to your patrons effectively and process the necessary refunds.
The following is really important:
Please do not issue any refunds for a canceled event until you have contacted Ticketleap.
We want to make this process as smooth for your event organization as possible!
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