Please note, this article is only intended for event organizers/ticket sellers that are cancelling their event. If you are a ticket buyer and you are looking for a refund for your order please go here.
Second: please contact our Customer Success team. You can call us at 877-849-5327 or email us at firstname.lastname@example.org. We will help you communicate the changes to your patrons effectively and process the necessary refunds.
The following is really important:
Please do not issue any refunds for a canceled event until you have contacted Ticketleap.
We want to make this process as smooth for your event organization as possible!