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Attending an Event

Common questions from event goers and ticket buyers

Refunds, Exchanges and Payment

  • Can I get a refund or exchange my ticket?
  • I have a question about the event I'm going to. How do I get in touch?
  • Why is there a charge from Ticketleap on my credit card?
  • I see a duplicate charge from Ticketleap on my credit card.
  • I can't send an email to the event organizer

Purchasing and Printing Tickets

  • I lost or never received my tickets. How do I retrieve them?
  • How do I print my tickets?
  • What does "The capture context could not be found. Please request another before trying again" mean?
  • How do I access the link for the virtual event I purchased?
  • I use Paypal to sell tickets, but my buyers aren't receiving tickets
  • I purchased my tickets with PayPal, but I haven't received my tickets
See all 13 articles

Managing Tickets and Your Buyer Account

  • I bought a ticket for someone else, how do I send it to them?
  • How do I add a name on a ticket I purchased? Can I email them the ticket?
  • How do I add an email address to my account?
  • How do I create a buyer account?
  • How do I send tickets to my Wallet?

Ticketleap Website

  • Is Ticketleap's website secure?
  • Why does Ticketleap require "cookies" when purchasing tickets?
  • How do I turn off Compatibility Mode for IE?

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